Customer satisfaction is our top most priority. Please reach out to us if you need any assistance in regards with your order.
General Order Information:
Orders CANNOT be changed, modified or cancelled after checkout. We will do our best but it might take us 1-3 business days to ship your orders after the order is placed. If you have a special request, please leave us a note while checking out so that we could serve you accordingly.
Handmade Item Disclaimer:
Due to the handmade nature of our products no two items will be identical, small and minor imperfections are expected.
Antique Item Disclaimer:
Antique items like Brass and Copper will have signs of age and wear. Most items will have a patina finish. Read the item description carefully before placing an order.
Defects or Problems with your order ?
We will do our best to safely package your items. In case of damage during transit, please reach out the same day as delivery. First class packages cannot be reimbursed for damage. For missing packages that are not delivered please contact the carrier and your local post office first. We are not responsible for lost packages, but we will do our best in assisting you in locating it.
If we are not notified within 2 days of receiving the item then your order will not qualify for a return or replacement. Any return or refund request will only be
When making a return, you must include the photo/video of the damaged item in your email.The customer is responsible for all return shipping cost.
After a return label is created, please return your item within 7 business days; otherwise, the item cannot be returned and you will be charged for the items and shipping.
We happily accept returns within 14 days of receiving the order, the buyer is responsible for return shipping.
Seasonal decor items (ex: garlands, diyas, etc.) are not returnable unless they are damaged.